Complaints & Commendations

Massena Police Officers and Civilian Employees make every effort to perform their duties in a competent, courteous and professional manner. Frequently, our employees exceed the expectations of the public by providing exceptional service that surpasses the norm. If you observe an officer performing their duties in a manner that you think is exceptional and reflects favorably upon the officer, employee and the Department, then we encourage you to take a moment and tell us about it.

Proud to Serve
Officers take great pride in being recognized by members of the public when they have performed their duties in an exceptional manner. Perhaps more importantly, officers who receive such accolades and encouragement from the citizenry recognize how their efforts are appreciated. Such an encouraging atmosphere improves officer morale and encourages all officers to work harder to improve their individual performance and the quality of the services they provide to the public.

If you would like to tell us about an exceptional service that you were the recipient of or observed being done for someone else, you may telephone or write the Chief of Police. No matter which you choose, please accept our thanks for sharing your experience with us.

Your comments will be shared with the officer and his immediate supervisor. Send your comments to:
Jason M Olson, Chief of Police
Massena Police Department
Town Hall Building, Suite 3
60 Main Street
Massena, NY 13662

Phone: 315-769-3577

Filing a Personnel Complaint
The Massena Police Department holds every employee accountable for their actions and requires its officers and civilian staff members to conduct themselves in the highest professional manner on and off duty. Complaints can be made in writing, email or by telephone and should be directed to that employees immediate supervisor. To make this process open and transparent a copy of the Massena Police Policy and Procedure section regarding personnel complaints have been made available to the public by clicking the link below.

Personnel Complaint Procedure