Water Distribution

Water Distribution (Chapter 290)


The water distribution program is to ensure that the water produced by the Water Treatment Plant is delivered to all Village Water customers without interruption, at appropriate pressure and is accurately measured for billing purposes. For Department of Public Works emergency calls, before 7 a.m. or after 4 p.m., please contact the Massena Police Department at 315-769-3577.

Turn Services On/Off


To have the water / sewer service shut off or turned back on at the curb please call the Department of Public Works at 315-769-6823. The property owner or a representative must be present when water is turned on or off. This is the only way to test the shut off at the curb to make sure it is working properly and that the water is really shut off. When water is turned back on, it is a check to make sure that there are no leaks in the house that could cause water damage or a large bill before the owner reoccupies.

Garbage charges can be discontinued under the following circumstances:
  • You have hot water heat and you cannot shut your water off at the curb. You have to go to the Water Department office at the Town Hall and fill out the proper form
  • If you are a commercial account and require or want to contract with a private waste removal company
  • If you own an apartment house with more than 6 units you may discontinue village pickup and use a private waste removal company

Filling Swimming Pools


You may fill your pool with your garden hose. However – there will not be any adjustment made for the metered sewer charge for that water. If you would like an estimate of the charge for filling your pool with your hose call Lisa or Julie at 315-769-7052. The Village of Massena Fire Department and Department of Public Works no longer provide the service of filling pools directly from the hydrant.